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Privacy Policy for PackBridge

Effective Date: October 6, 2025

PackBridge ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the PackBridge mobile application ("the App").

1. Information We Collect

When you use the App, we may collect the following types of information:

Personal Information

  • Location data via ACCESS_FINE_LOCATION and ACCESS_COARSE_LOCATION permissions.
  • Camera data for identity verification or document capture (CAMERA permission).
  • Audio recordings for certain in-app features (RECORD_AUDIO permission).
  • Biometric information (fingerprint or face recognition) if you use device authentication (USE_BIOMETRIC, USE_FINGERPRINT permissions).

Device and Usage Information

  • Device identifiers and system information.
  • App usage data, crash reports, and performance analytics.
  • Access to storage for reading and writing files (READ_EXTERNAL_STORAGE, WRITE_EXTERNAL_STORAGE permissions).
  • Ability to display overlays (SYSTEM_ALERT_WINDOW permission).
  • Vibration control (VIBRATE permission).

Network and Connectivity

  • Internet access (INTERNET permission) for app functionality and server communication.

2. How We Use Your Information

We use the collected data to:

  • Provide and maintain the App’s core services.
  • Verify your identity and secure your account.
  • Enable location-based services and routing.
  • Capture and store documents or media for app features.
  • Improve app functionality, performance, and user experience.
  • Ensure device authentication and security.
  • Communicate important updates, notices, or support messages.
  • Comply with legal obligations and enforce our terms of service.

3. Data Sharing and Disclosure

We do not sell or trade your personal information. We may share data in the following cases:

  • Service Providers: Third-party vendors assisting in operating the App (e.g., cloud storage, analytics providers).
  • Legal Requirements: When required by law or to protect our legal rights.
  • Security & Fraud Prevention: For investigation and prevention of unauthorized or illegal activities.

4. Data Security

We implement industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include secure storage, encryption where appropriate, and access control measures.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your data is no longer needed, it is securely deleted or anonymized.

6. Account Deletion

You can request deletion of your PackBridge account and associated data.
To do so, contact our support team at:

Please note that some residual data may remain in backups for legal or operational reasons.

7. Children’s Privacy

The App is not intended for use by children under 13 years of age. We do not knowingly collect personal data from children. If we become aware of such data, it will be promptly deleted.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.
The Effective Date at the top will be updated, and we encourage users to review this page regularly.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, you can reach us at:

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